Shipping policy

Shipping Policy

Note: Because our products are made to order, we don't accept cancellations after 24 hours of purchase.

Processing Time All orders are custom-made and typically processed within 3–7 business days before shipping.

Shipping Times

• United States: 5–10 business days
• International: 10–20 business days

Delivery times are estimates and may vary due to carrier delays or customs processing.

Tracking Once your order ships, you'll receive a tracking number via email. Allow 24–48 hours for tracking to update.

Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, contact us at support@theheelco.com and we'll make it right.