Refund policy

Returns & Refunds

We want you to love what you ordered. If something isn't right, here's how we can help.

Timeframe You may request a return or refund within 180 days of delivery. For misprinted, damaged, defective, or lost items, please submit your claim within 7 days of delivery for the fastest resolution.

How to Request a Return Contact us to initiate your return — returns sent without prior approval will not be accepted. Once approved, we'll provide the return address and instructions. Requests are reviewed within 7 business days.

Item Condition Returned items must be unused, unworn, unwashed, and in original condition. We cannot accept items that are worn, stained, damaged through misuse, or altered after delivery.

Return Shipping Customers are responsible for return shipping costs.

Refunds Approved refunds are issued to the original payment method in the original purchase currency. Processing times vary by payment provider.

Non-Returnable Items The following are not eligible for return unless there is a manufacturing defect or fulfillment error: tights, underwear, pajamas, swimsuits, socks, masks, sample items, and orders delayed due to incorrect information provided at checkout (e.g., wrong address or phone number). Items accurately produced to your submitted design files are also non-returnable if later deemed unwanted.